Privacy policy

Privacy Policy

Last updated: February 15, 2026

Luunor operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). Luunor is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include anonymized or de-identified information that cannot reasonably be used to identify you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card, debit card, and financial account numbers, payment card information, transaction details, payment method, payment confirmations, and other payment-related information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your transaction history.

  • Communications with us, including information you provide when contacting customer support.

  • Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.

  • Usage information, including information about how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information;

  • Automatically through the Services, including from your device when you use our products or services or visit our websites, including through cookies and similar technologies;

  • From service providers when we engage them to enable certain technology or when they collect or process personal information on our behalf;

  • From partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Providing, Customizing, and Improving the Services

We use your personal information to provide the Services, including fulfilling our contract with you, processing payments, fulfilling orders, remembering preferences and interests, sending account-related notifications, processing purchases, returns, exchanges or other transactions, creating and managing your account, arranging shipping, facilitating returns or exchanges, enabling reviews, and providing a personalized shopping experience such as recommending products related to your purchases.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, SMS, or post, and displaying advertisements for products or services on our website or other websites based on your activity, purchases, or items added to your cart.

Security and Fraud Prevention

We use personal information to verify accounts, provide a secure payment and shopping experience, detect, investigate, or take action against fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you create an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your login details with others.

Communicating With You

We use your personal information to provide customer support, respond to inquiries, deliver effective services, and maintain our business relationship with you.

Legal Reasons

We may use personal information to comply with applicable laws, respond to valid legal requests, participate in legal proceedings, enforce our terms or policies, and protect our rights, the Services, and our users.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors, and third parties that perform services on our behalf (such as IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping);

  • With business and marketing partners to provide marketing services and advertising. For example, we may use Shopify to support personalized advertising services based on your activity across multiple merchants and websites. These partners use your information according to their own privacy policies. Depending on your location, you may have the right to request that your information not be shared for targeted advertising purposes;

  • When you instruct us, request us, or consent to sharing information with third parties, such as for shipping products or through social media integrations;

  • With our affiliates or within our corporate group;

  • In connection with business transactions such as mergers or bankruptcy, to comply with legal obligations, enforce our terms, or protect our rights and users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information related to your access to and use of the Services in order to provide and improve them. Information submitted through the Services may be transmitted to and shared with Shopify and third parties located in other countries.

To help protect, grow, and improve our business, we may use certain enhanced Shopify features that include data obtained from your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing personal information, including responding to requests regarding your rights. For more information, please refer to the Shopify Privacy Policy for customers.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of such websites. Information shared in public or semi-public areas, including on social media platforms, may be viewed by others without restriction.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. Parents or guardians who believe a child has provided personal information may contact us to request deletion.

Security and Retention of Information

No security system is completely secure, and we cannot guarantee absolute security. Information transmitted to us may not always be secure during transmission. We recommend not using unsecured channels to send sensitive information.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements and policies.

Your Rights and Choices

Depending on where you live, you may have rights including:

  • The right to access personal information we hold about you;

  • The right to request deletion of personal information;

  • The right to correct inaccurate personal information;

  • The right to data portability;

  • The right to opt out of the sale or sharing of personal information for targeted advertising purposes.

You may also manage communication preferences and unsubscribe from promotional emails at any time. Non-promotional communications related to orders or accounts may still be sent.

If you live in the UK or EEA, you may also have the right to object to or restrict processing and to withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details below.

Complaints

If you have complaints about how we process your personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on approved transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on this page and the “Last updated” date will be revised accordingly.

Contact

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us at:

Email: luunorservice@gmail.com